RETURNS & EXCHANGES

HOW TO COMPLETE A RETURN OR EXCHANGE

To start your return or exchange, get your ZIP code and order number ready (which you can find in your order confirmation email) then click on the link below.

If you're returning a gift and don't have your order information, no problem! You can select the Gift Return option at the link below.

INTERNATIONAL CUSTOMERS: For returns outside of North America, please contact Customer Care here.

BEGIN YOUR RETURN OR EXCHANGE

Return policy details

We are happy to provide easy 30-day returns and free 60-day exchanges/store credit on unworn, non-final sale items within USA.

Final sale items (including those purchased during Boxing Day Promotions) are not eligible for return or exchange.

Exchanges are limited to one per order.

For returns, $10 will be deducted from your refund for return shipping. You may also choose to use a $10 credit towards the purchase of a new item.  

For items purchased during a 'Gift With Purchase' promotion, all items must be returned for a full refund. If you'd like to keep the gifted item, we will adjust the refund amount less the value of the gift when possible.

OUR LIFETIME WARRANTY

Dean Davidson jewelry is designed and handcrafted to last a lifetime. 

We are committed to ensuring the quality of each piece and proudly offer repair or refurbishment on our products free of charge*.

LEARN MORE

Still have questions? Contact us at customerservice@deandavidson.com and we'd be happy to help!