FREQUENTLY ASKED QUESTIONS

SHIPPING

Orders are shipped within 24-72 hours. We’ll let you know if there are any expected delays.

Transit time will vary based on destination, but all packages within Canada and the US are sent via either free expedited shipping (1-3 business days) or paid next day (1 business day). International packages are estimated to arrive within 7-14 business days.

For more information, see our Shipping page.

All packages are shipped via Fedex within Canada and via UPS within the US. Packages sent to all other destinations are shipped via UPS or DHL. You’ll receive a tracking email once your order has been shipped. 

We proudly ship worldwide! 

The cost of duties will vary based on the order total. All taxes and duties are the responsibility of the customer on international shipments.

Please allow 24 hours for your package to be entered into the system. Once this is completed, your package will be trackable

RETURNS & EXCHANGES

Within Canada: Free 30-day returns and 60-day exchanges/store credit on unworn, non-final sale items. 

Within the US: Easy 30-day returns and free 60-day exchanges/store credit on unworn, non-final sale items.

All destinations: Final sale items are not eligible for return or exchange.

For items bought during a Gift with Purchase promotion, all items must be returned for a full refund. If you'd like to keep the gifted item, we will subtract the value of the gift from the refund amount when possible.

Learn more about our Return Policy here.

To start your return and generate a shipping label, click here.

Your refund will be processed once the return package has been scanned by the shipping carrier. Please allow up to 5 business days for the refund to appear in your account.

JEWELRY CARE, MATERIALS AND SIZING

Dean Davidson jewelry is designed and handcrafted to last a lifetime, using high-quality materials and featuring our signature brushed finish.

All of our pieces are cast out of the highest quality brass and then plated in either 18 karat gold or rhodium, a nickel-free silver-toned metal. Our products do not contain any nickel, a common allergen. 

Our gemstones are custom designed in our Toronto studio and hand cut in Jaipur, India. For more information regarding our gemstones, see our Materials page.

All of our silver-toned pieces are created by plating rhodium over high-quality brass. Rhodium is a bright, silver-coloured metal that is part of the platinum group, making it higher quality and more durable than sterling silver. 

We are committed to ensuring the quality of each piece and proudly offer repair or refurbishment on our products free of charge! We promise a lifetime of wear and prioritize the satisfaction of our customers above all.

 

The DD lifetime warranty covers the normal wear and tear of a well-loved item, including any fading that may occur over time, as well as manufacturing defects. Mistreatment of the item is not covered, such as improper use or storage of the product, lost items, or damages caused by accident.

 

For more information regarding our lifetime warranty, or to start the repair or refurbishment process, visit our Lifetime Warranty Policy.

To find your ring size, simply measure a ring you already own or your finger. For detailed instructions, see our Size Guide.

To prolong the life of your jewelry with proper care, we recommend storing it in the DD pouch that comes with your order, avoiding water and lotions, and cleaning it with a non-abrasive polishing cloth. 

We design and handcraft our products using long-lasting, high-quality materials. However, if your jewelry is overexposed to water, perfume, sun, or chemicals, some tarnishing may occur. 

We will replace pieces that have tarnished over time due to normal wear and tear. For more information, visit our Lifetime Warranty Policy.

Tarnishing from normal wear and tear is covered under our lifetime warranty. Please contact us here to start the refurbishment process. 

Repairs or replacements are covered under our lifetime warranty, free of charge. This covers the normal wear and tear of a well-loved item, including any fading that may occur over time, as well as manufacturing defects. Mistreatment of the item is not covered, such as improper use or storage of the product, lost items, or damages caused by accident.

ORDER HELP

Our customer service team is happy to help make any changes to your order before it ships out. Reach out to us for assistance. 

Every piece of DD jewelry arrives individually packaged in a custom felt pouch and jewelry box. If you would like to add a personalized note or gift receipt to your order, please specify in the "Add a Gift Note" section during checkout. 

Order confirmation cards are included in each package (with no order cost included), which can also be used as a gift receipt if needed. 

Yes, gift cards can be purchased here!

Please contact customer care for information on where to purchase dean davidson jewelry nearest to you. 

At times, we may be sold out of an item. If you are able to place a pre-order, the item will be available within the timeline provided at the time of purchase. If an item is unavailable without the option to pre-order, please reach out to customer care for further details.

PAYMENTS AND DISCOUNT CODES

We accept all major credit cards, as well as the option to split payments into installments via Zip (for US shoppers) or Sezzle (for Canadian shoppers).

We also offer express checkout via ShopPay, PayPal, and Google Pay.

To apply a discount code to your order, enter the code in the “Gift card or discount code” field at checkout.
If the discount code field does not appear, it is because you have a discounted item in-cart or a promotion applied.

*Discount codes and promotion codes cannot be applied retroactively and cannot be combined with other discounts, promotions or offers.

ADDITIONAL HELP

Your question isn't listed above? Our customer care team is happy to help.

Contact Us
x